Refund Policy
A legal disclaimer
🔄 Returns
Eligibility: Items must be returned within 2 days of delivery.
Condition: Products must be unused, in original packaging, and in resellable condition.
Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item was defective or incorrect.
🚚 Exchanges
We only replace items if they are defective or damaged. Contact us within 2 days of receiving your order.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect or faulty.
We recommend using a trackable shipping service or purchasing shipping insurance.
📬 How to Start a Return
Email us at [info@prestige-tech.co.za] with your order number and reason for return. We’ll guide you through the next steps.
❗ Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [info@prestige-tech.co.za] within 5 days of delivery. We’ll work with the courier to resolve the issue and offer a replacement or refund if applicable.
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.