Refund Policy

 

1. General Policy

 

At Prestige Tech, we take pride in delivering high‑quality event equipment and services. Because many of our products are customized or hired for specific occasions, refunds are limited to the circumstances outlined below.

 

2. Non‑Refundable Items

• Customized or personalized products (e.g., branded machines, engraved items) cannot be refunded unless defective.

• Event hire services (e.g., TNT Gender Reveal Machine, Cold Spark Machine, 360 Video Booth) are non‑refundable once delivered and used.

• Products damaged due to misuse, incorrect handling, or customer error are not eligible for refunds.

 

3. Refundable Circumstances

 

You may request a refund if:

• The product arrives defective or damaged.

• The product does not match the approved design or description.

• The wrong item was delivered.

 

4. Refund Process

• Notify us within 7 days of delivery by emailing info@prestige-tech.co.za or calling 064 034 7113.

• Provide your order number, proof of purchase, and photos of the issue.

• Once approved, refunds will be processed to your original payment method within 5–10 business days.

 

5. Exchanges

 

Where possible, defective or incorrect items will be replaced rather than refunded. Replacement timelines will be communicated based on product type and availability.

 

6. Shipping & Delivery Costs

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• Original shipping or delivery costs are non‑refundable.

• If a replacement is issued due to Prestige Tech error, we will cover the return and re‑delivery costs.

 

7. Policy Updates

 

We may update this Refund Policy from time to time. The latest version will always be available on our website.